Blizzard In Game Support

Has anyone had to use Blizzard's in game support to get a problem resolved? Sometimes, most the time, it is not too bad, but other times...

I had to put in a ticket because I could not fly in Azeroth after buying the pilots license on my Hunter Brieanna.

While I was waiting for a response, I hit the forums and found one other person that could not fly anywhere. I immediately headed to Northrend to see if I could fly there. Guess what? I couldn't fly in Northrend or Outlands either.

Three days after I put in the ticket I finally received a response. I was told that I would be unable to fly in the starting area's of Azeroth as they are no fly zones... My problem was, as stated in my ticket, that I could not fly anywhere in Azeroth. They went on to say that they hoped they answered my question, but if not, feel free to put in a ticket...

A ticket is a maximum of 500 words. I could not express what I was feeling at that point in 500 words or less. I tried though. I really didn't want to wait another 3 days for more "advice" so I sent an e-mail directly to Blizzard. For those of you who do not know how to do this, the e-mail address is: wowgm@blizzard.com. That would be used for technical support only I would think. I received an answer in less than 3 hours telling me that they had fixed my character and I was all set. Sure enough, I logged onto Brieanna and could fly in Azeroth. I should have done that in the first place.

Anyway, because Brieanna could not quest in Deepholm, I switched over to Gomorra and he is now 83. I got Brieanna to 82 before I could not go on anymore due to not being able to fly. I will get Gomorra to 85 then go back and finish off Brieanna.

I also dual spec'd my Priest Brieonna to be Holy/Shadow. I have been wanting to try Shadow for awhile now and, with what I have seen of the Cata dungeons and how hard they are to heal, I figured now was as good a time as any.